Skip to main content

Convin launches assisted selling platform that improves booking rates for hospitality firms


Bengaluru-based Convin.ai, a leading AI-driven platform that reimagines virtual assisted selling for businesses, today announced that it has launched an AI-powered agent assist platform that automates agents' training by accessing agents’ call skills and suggesting them with call recording from its library. Using the new platform not only can new agents be ramped up in one-third of the time, they can uncover winning trends, which leads to 25-30% improved bookings and 30% increase in CSAT.  Convin’s agent assist platform for automating agent training and improving closure rate is supported by two pillars – 1. Automated quality management and 2. Call behaviour analysis. Automated quality management analysis scores the call based on the contact center's responses, interruptions, and custom call parameters, which helps the agents uncover their skill gaps. Then the platform suggests call recordings for training. And Call behaviour analysis enabled by sentiment analysis helps uncover the outcomes of the deals(wins and losses). Convin’s AI-powered platform also has a proactive and a red alert mechanism, which are set for any custom topic and negative sentiment during the call. 

Speaking on the platform, Bharat Patidar, Co-founder & COO, Convin, said, “Hospitality is a customer experience driven industry, where customers demand high quality and instant services. Any negative experiences not only leaves a bad impression but also negative word of mouth which impacts significantly. We help leaders understand how their interactions affect the end-users (customers), how they can improve to beat competition, increase bookings & gain positive word of mouth.”

As people booking trips and vacations surge with travel opening up, there is immense competition between hospitality players to improve their bookings to quickly recover the lockdown losses. It means that agents in the industry are loaded with calls. Dealing with customers to sell them packages or perhaps resolving issues at hand with a fast-tracked, scalable call monitoring system and training programs for understanding the changing buying trends are really the need of the hour. Archaic manual agent training techniques like call shadowing are time-consuming, end up costing players and lastly, difficult to implement with the hybrid working model. Convin solution tackles all these challenges and disrupts the archaic call center operations with its agent assist platform that records, transcribes, analyzes, and stores the contact center calls, automating agents' training, call monitoring and reporting.

About Convin.ai: Bengaluru-based Convin was founded in 2021 by IIT-Delhi alumni Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree(CTO) & Durgesh Choudary (CPO) who found crucial business data generated during customer interactions were either lost or saved in silos. On top, available solutions were too expensive and not holistic. They developed a holistic solution for both sales professionals and call centers to uncover crucial business data and automatically assess the call performance of agents. Convin has since helped companies across verticals like Planet Spark, Thomas Cook, Aakash Institute, and Medi Buddy with its’ platform to improve sales. It received pre-seed funding from Titan Capital and 9Unicorns in June 2021. for details visit https://www.convin.ai 

Comments

Post a Comment

Popular posts from this blog

Convin launches AI-powered agent assist platform for banks & financial institutions

Bengaluru-based Convin.ai, a leading AI-driven platform that reimagines virtual assisted selling for businesses, today announced that it has launched an AI-powered agent assist platform that helps  them better prioritize their collection accounts resulting in a 25% increase in the closure rate.  The new platform also  has a proactive alert mechanism and sentiment analysis that triggers a red alert in case of any shouting or abuse during the call so that necessary steps can be taken to tackle such a situation.  The proactive alert mechanism has helped Convin’s BFSI customers improve their CSAT scores by 30%.  Three main pillars supporting the just launched platform are – 1. Automated quality management, which scores the call performance and identifies training opportunities for agents; 2. Call behaviour analysis which uncovers the behaviour outcome of calls (wins and losses) and 3. Automated quality coaching based on the above 2 that completely removes ...
Post a Comment
Read more

Composecure’s global study shows India leading APAC in its preference for metal cards with Indian millennials seeing it as a lifestyle statement

A staggering nine of 10 consumers in India (91%) would select an offer that includes a metal payment card if all rewards and benefits were equal, which is up 6% from a prior Edgar, Dunn survey done for Composecure in 2019. This was the highest percentage of all regions surveyed and much higher than the global average of 70%. Other Asia Pacific regions also showed a strong preference for metal cards: 82% of Indonesia, 82% of China, 76% of Hong Kong and 71% of Singapore. The Asia Pacific region consistently ranked highest among the countries for awareness, interest and importance of metal cards. The survey identified India and Indonesia as two of the top nations with awareness and affinity toward metal payment cards. Both countries had the highest percentage of customers who would feel positive about their banks because they offered metal cards, significantly higher than the average survey respondent (89% vs. 58%). Metal payment cards offer financial institutions and other card issuers...
Post a Comment
Read more

Vector Consulting Group expands its footprint and launches operations in Indonesia

Vector Consulting Group, India’s largest homegrown management consulting firm, announced its foray into the Indonesian market. The move will see Vector Consulting Group extend its India leadership into the international market with the launch of Indonesia operations as the homegrown consulting firm explores strategic growth opportunities in Southeast Asia. The consulting firm’s foray into Indonesia marks its first step toward growing its footprint and network outside India. As part of its expansion plan, the consulting firm has established its physical presence in Indonesia and will hire local talent to run its consulting practice in the country. Capitalising on its ‘implementation-first’ approach, Vector Consulting Group will offer its marquee consulting services to clients across sectors such as consumer goods, auto and auto components, textile and garments, equipment manufacturing, life sciences, and engineering and construction. For the consulting firm enabling organisational...
Post a Comment
Read more