Skip to main content

Convin launches assisted selling platform that improves booking rates for hospitality firms


Bengaluru-based Convin.ai, a leading AI-driven platform that reimagines virtual assisted selling for businesses, today announced that it has launched an AI-powered agent assist platform that automates agents' training by accessing agents’ call skills and suggesting them with call recording from its library. Using the new platform not only can new agents be ramped up in one-third of the time, they can uncover winning trends, which leads to 25-30% improved bookings and 30% increase in CSAT.  Convin’s agent assist platform for automating agent training and improving closure rate is supported by two pillars – 1. Automated quality management and 2. Call behaviour analysis. Automated quality management analysis scores the call based on the contact center's responses, interruptions, and custom call parameters, which helps the agents uncover their skill gaps. Then the platform suggests call recordings for training. And Call behaviour analysis enabled by sentiment analysis helps uncover the outcomes of the deals(wins and losses). Convin’s AI-powered platform also has a proactive and a red alert mechanism, which are set for any custom topic and negative sentiment during the call. 

Speaking on the platform, Bharat Patidar, Co-founder & COO, Convin, said, “Hospitality is a customer experience driven industry, where customers demand high quality and instant services. Any negative experiences not only leaves a bad impression but also negative word of mouth which impacts significantly. We help leaders understand how their interactions affect the end-users (customers), how they can improve to beat competition, increase bookings & gain positive word of mouth.”

As people booking trips and vacations surge with travel opening up, there is immense competition between hospitality players to improve their bookings to quickly recover the lockdown losses. It means that agents in the industry are loaded with calls. Dealing with customers to sell them packages or perhaps resolving issues at hand with a fast-tracked, scalable call monitoring system and training programs for understanding the changing buying trends are really the need of the hour. Archaic manual agent training techniques like call shadowing are time-consuming, end up costing players and lastly, difficult to implement with the hybrid working model. Convin solution tackles all these challenges and disrupts the archaic call center operations with its agent assist platform that records, transcribes, analyzes, and stores the contact center calls, automating agents' training, call monitoring and reporting.

About Convin.ai: Bengaluru-based Convin was founded in 2021 by IIT-Delhi alumni Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree(CTO) & Durgesh Choudary (CPO) who found crucial business data generated during customer interactions were either lost or saved in silos. On top, available solutions were too expensive and not holistic. They developed a holistic solution for both sales professionals and call centers to uncover crucial business data and automatically assess the call performance of agents. Convin has since helped companies across verticals like Planet Spark, Thomas Cook, Aakash Institute, and Medi Buddy with its’ platform to improve sales. It received pre-seed funding from Titan Capital and 9Unicorns in June 2021. for details visit https://www.convin.ai 

Comments

Post a Comment

Popular posts from this blog

Career Launcher opens Study-Abroad centres across cities to meet post-pandemic demand for international colleges.

New centres in Delhi-NCR, Mumbai, Bangalore, Kolkata, Amritsar, Chandigarh, Panipat and Mysore Career Launcher, the EdTech arm of CL Educate, announced a significant push to its study abroad vertical by launching 12 study-abroad centers across eight cities. This is to meet the post-pandemic rapid rise in demand for international study destinations. The cities include Delhi-NCR, Mumbai, Bangalore, Kolkata, Amritsar, Chandigarh, Panipat and Mysore. While Delhi and Mumbai have three centers each, the other cities have one center each, to begin with. The new Study Abroad centers are a mix of Company-Owned, Company-Operated (CoCo) and Franchise-Owned Franchise-Operated.   Arjun Wadhwa, CFO & CBO (International Education), CL Educate, said, “With the world reopening, the demand from students looking at international universities to pursue their higher education goals is growing at a very rapid pace. To guide students on their study and career path, we will rapidly expand our foo...
Post a Comment
Read more

INBL 5x5 Season 1 announced

  6 city-based teams play each other over 3 rounds leading to play-offs in January 2023 with total prize money pool in excess of Rs. 50 lakhs The big moment for Indian basketball is here. Basketball Federation of India (BFI) today announced INBL 5x5 which will see city-based teams representing Bengaluru, Chandigarh, Chennai, Delhi, Mumbai and Kolkata, in action, over 3 rounds before heading to play-offs in January 2023. On offer for the teams and individuals is a prize money pool in excess of Rs. 50 lakhs. A delighted Dr. K Govindaraj, MLC President, BFI and Vice-president, Indian Olympic Association (IOA), said, “This day should be marked in golden letters in the history of Indian basketball. We are launching what has been the dream for millions of basketball fans in India. The format which is focused on local teams playing against each other in cities that are relatively more active hubs of basketball in India will ensure hundreds of talents are assessed on the ground for being f...
Post a Comment
Read more

Rs. 50 lakh prize money pool for INBL National league; Team logos and jerseys unveiled for BFI’s first ever National League

  6 city-based teams play each other over 3 rounds leading to play-offs in January 2023 The city never sleeps on Tuesday witnessed another significant milestone for Indian basketball tipping off a process to Indian basketball to newer heights. Six city-based teams – representing Bengaluru, Chandigarh, Chennai, Delhi, Kochi, and Mumbai – will line up against each other over three preliminary rounds in INBL Season 2022 , BFI’s first-ever National League. The first round will be played in Kochi from October 16-20 followed by the second round six days later from October 26-30 at Jaipur. The third round will take place in Pune from December 7 - 11. The play offs are scheduled to be held in Bengaluru from January 11-15.   Each round will be spread over 5 days with the 6 teams playing against all the remaining teams once in a round robin. Standings over three rounds will accumulate into final rankings which will form the basis for the seeding for the playoffs.The teams will be called...
Post a Comment
Read more