ISACA’s State of Digital Trust 2022 Report highlights gaps in what businesses are doing and what they should do to win customer trust in digital ecosystem
Key Findings: Consequences of low digital trust of an organization include customer loss, more cybersecurity incidents, and reputation deduction, among others. 47% say digital trust will be much more important in the next five years; however, 57% say their organizations do not provide staff training in digital trust. Most significant obstacles to digital trust are lack of skills and training (56%), lack of leadership buy-in (49%), lack of alignment of digital trust and enterprise goals (49%), lack of technological resources (47%) and insufficient processes and/or governance practices (41%). The State of Digital Trust 2022 survey report from ISACA highlights major gaps between what businesses are doing now and what they should be doing to build leadership and win customers' trust in the future digital ecosystem, as businesses around the world compete for digital transformation. ISACA defines digital trust as the confidence in the integrity of relationships, interactions and