Skip to main content

Convin launches AI-powered agent assist platform for banks & financial institutions


Bengaluru-based Convin.ai, a leading AI-driven platform that reimagines virtual assisted selling for businesses, today announced that it has launched an AI-powered agent assist platform that helps them better prioritize their collection accounts resulting in a 25% increase in the closure rate. The new platform also has a proactive alert mechanism and sentiment analysis that triggers a red alert in case of any shouting or abuse during the call so that necessary steps can be taken to tackle such a situation. The proactive alert mechanism has helped Convin’s BFSI customers improve their CSAT scores by 30%. Three main pillars supporting the just launched platform are – 1. Automated quality management, which scores the call performance and identifies training opportunities for agents; 2. Call behaviour analysis which uncovers the behaviour outcome of calls (wins and losses) and 3. Automated quality coaching based on the above 2 that completely removes the dependency on archaic coaching methods. Convin offers a holistic platform that allows customers to interact at multiple channels in different ways, automates conversation analysis, assists agents to sell better, improves agent productivity, and enhances end-customer experiences. 

 

Speaking on the platform, Ashish Santhalia, Co-founder & CEO, of Convin, said, “Over 70% of customer interaction in the BFSI space in India still happens on calls. Even a delta improvement in the quality of these have a huge impact on business output. Convin is helping the BFSI companies improve their business output on the same lines.” 

 

As widely known, in the BFSI industry support, collection, and sales processes are mainly run by high-volume call centers. With the world resuming normality, most players in the space have already resumed their call center operations for lead capturing and old loan collections. Convin with its solution disrupts the old and outdated call center process and empowers the agents to self-learn from their mistakes with the help of automated call reports and coaching suggestions. And provide their end customers with the best experience possible. The platform easily integrates with agents' calling platforms and other stacks employed by the call center.  

 

About Convin.ai: Bengaluru-based Convin was founded in 2021 by IIT-Delhi alumni Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree(CTO) & Durgesh Choudary (CPO) who found crucial business data generated during customer interactions were either lost or saved in silos. On top, available solutions were too expensive and not holistic. They developed a holistic solution for both sales professionals and call centers to uncover crucial business data and automatically assess the call performance of agents. Convin has since helped companies across verticals like Planet Spark, Thomas Cook, Aakash Institute, and Medi Buddy with its’ platform to improve sales. It received pre-seed funding from Titan Capital and 9Unicorns in June 2021. for details visit https://www.convin.ai  


Comments

Post a Comment

Popular posts from this blog

University of Essex helps students become university-ready in post-Covid world; launches free online course for Indian and international students

Students completing the online course and register to study at Essex for the 2022-23 academic year will qualify for a £250 (INR 24,000) financial assistance With normal studies being disrupted due to COVID-19, UK-based University of Essex today announced Essex Preparation Programme (EPP), a special and free online course to help incoming students become university-ready. The online course, which is offered at no cost to students, is especially designed to get students from India and around the world ready for their university studies. Over six weeks, students explore independent learning, critical thinking, academic integrity and many more areas. The course is open to anyone applying for undergraduate study at the University of Essex, and if they complete the course and register to study at Essex for the 2022-23 academic year, they will qualify for a £250 (INR 24,000) financial assistance. Completion of the EPP is optional, but University of Essex believes it will give students a gre...
Post a Comment
Read more

Career Launcher opens Study-Abroad centres across cities to meet post-pandemic demand for international colleges.

New centres in Delhi-NCR, Mumbai, Bangalore, Kolkata, Amritsar, Chandigarh, Panipat and Mysore Career Launcher, the EdTech arm of CL Educate, announced a significant push to its study abroad vertical by launching 12 study-abroad centers across eight cities. This is to meet the post-pandemic rapid rise in demand for international study destinations. The cities include Delhi-NCR, Mumbai, Bangalore, Kolkata, Amritsar, Chandigarh, Panipat and Mysore. While Delhi and Mumbai have three centers each, the other cities have one center each, to begin with. The new Study Abroad centers are a mix of Company-Owned, Company-Operated (CoCo) and Franchise-Owned Franchise-Operated.   Arjun Wadhwa, CFO & CBO (International Education), CL Educate, said, “With the world reopening, the demand from students looking at international universities to pursue their higher education goals is growing at a very rapid pace. To guide students on their study and career path, we will rapidly expand our foo...
Post a Comment
Read more

SAEINDIA sets agenda for the future of mobility, with the First ever Sustainable Multimodal Mobility Conference - SIIMC 2022

·          SIIMC 2022 is the 10th Edition of the International Mobility Conference ·     The SAEINDIA International Mobility Conference (SIIMC 2022), will bring together the mobility ecosystem, with a phygital event to be held between Oct 12 and 14, 2022. ·          The conference will see participants presenting more than 180 papers and 543 abstracts on engineering innovations, focusing on promoting sustainable and multi-modal mobility in India and globally. ·          TechHive, a dedicated space for technology presentations and product demos/B2B stalls, will be the largest meeting point for mobility startups and investors, to converse and forge business partnerships . The country’s leading resource for mobility technology SAEINDIA (the Society of Automotive Engineers INDIA) , is back with the 10th edition of its flagship event SAEINDIA Internation...
Post a Comment
Read more