Convin launches AI-powered agent assist platform for banks & financial institutions

Bengaluru-based Convin.ai, a leading AI-driven platform that reimagines virtual assisted selling for businesses, today announced that it has launched an AI-powered agent assist platform that helps them better prioritize their collection accounts resulting in a 25% increase in the closure rate. The new platform also has a proactive alert mechanism and sentiment analysis that triggers a red alert in case of any shouting or abuse during the call so that necessary steps can be taken to tackle such a situation. The proactive alert mechanism has helped Convin’s BFSI customers improve their CSAT scores by 30%. Three main pillars supporting the just launched platform are – 1. Automated quality management, which scores the call performance and identifies training opportunities for agents; 2. Call behaviour analysis which uncovers the behaviour outcome of calls (wins and losses) and 3. Automated quality coaching based on the above 2 that completely removes the dependency on archaic coaching methods. Convin offers a holistic platform that allows customers to interact at multiple channels in different ways, automates conversation analysis, assists agents to sell better, improves agent productivity, and enhances end-customer experiences.

Speaking on the platform, Ashish Santhalia, Co-founder & CEO, of Convin, said, “Over 70% of customer interaction in the BFSI space in India still happens on calls. Even a delta improvement in the quality of these have a huge impact on business output. Convin is helping the BFSI companies improve their business output on the same lines.”

As widely known, in the BFSI industry support, collection, and sales processes are mainly run by high-volume call centers. With the world resuming normality, most players in the space have already resumed their call center operations for lead capturing and old loan collections. Convin with its solution disrupts the old and outdated call center process and empowers the agents to self-learn from their mistakes with the help of automated call reports and coaching suggestions. And provide their end customers with the best experience possible. The platform easily integrates with agents' calling platforms and other stacks employed by the call center.

About Convin.ai: Bengaluru-based Convin was founded in 2021 by IIT-Delhi alumni Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree(CTO) & Durgesh Choudary (CPO) who found crucial business data generated during customer interactions were either lost or saved in silos. On top, available solutions were too expensive and not holistic. They developed a holistic solution for both sales professionals and call centers to uncover crucial business data and automatically assess the call performance of agents. Convin has since helped companies across verticals like Planet Spark, Thomas Cook, Aakash Institute, and Medi Buddy with its’ platform to improve sales. It received pre-seed funding from Titan Capital and 9Unicorns in June 2021. for details visit https://www.convin.ai

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மேட்டூர் அணையிலிருந்து தண்ணீர் திறந்து வைத்தார் மாண்புமிகு தமிழ்நாடு முதலமைச்சர் திரு.மு.க.ஸ்டாலின் அவர்கள்

மாண்புமிகு தமிழ்நாடு முதலமைச்சர் திரு.மு.க.ஸ்டாலின் அவர்கள், காவிரி டெல்டா பகுதிகயில் உள்ள விவசாய பெருமக்கள் குறுவை சாகுபடி செய்ய மேட்டூர் அணையிலிருந்து இன்று (24.05.2022) தண்ணீர் திறந்து வைத்து மலர்தூவினார். இந்நிகழ்ச்சியில், மாண்புமிகு நீர்வளத் துறை அமைச்சர் திரு.துரைமுருகன், மாண்புமிகு நகராட்சி நிர்வாகத் துறை அமைச்சர் திரு.கே.என்.நேரு, மாண்புமிகு போக்குவரத்துத் துறை அமைச்சர் திரு.எஸ்.எஸ்.சிவசங்கர், நாடாளுமன்ற உறுப்பினர்கள் திரு.செ.செந்தில்குமார், திரு.எஸ்.ஆர்.பார்த்திபன், திரு.ஏ.கே.பி.சின்ராஜ், சட்டமன்ற உறுப்பினர் திரு.இரா.இராஜேந்திரன், பொதுப்பணித் துறை கூடுதல் தலைமைச் செயலாளர் டாக்டர்.சந்தீப் சக்சேனா, இ.ஆ.ப., சேலம் மாவட்ட ஆட்சித் தலைவர் திரு.செ.கார்மேகம், இ.ஆ.ப., நீர்வளத் துறையின் முதன்மை தலைமைப் பொறியாளர் திரு.இராமமூர்த்தி மற்றும் அரசு உயர் அலுவலர்கள், விவசாய பெருமக்கள் கலந்துகொண்டனர். ---------------------------------------------------------------- மாண்புமிகு தமிழ்நாடு முதலமைச்சர் திரு.மு.க.ஸ்டாலின் அவர்கள் இன்று (24.05.2022) சேலம் மாவட்டம், மேட்டூரில், காவிரி டெல்டா மாவட்டங்க

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